Customer Service

Order Tracking

How do I check the status of my order?
When your order is shipped, you'll receive an email with your tracking number. If you have created an account, you can also log in and check this number online.

Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.

How do I change or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. If an order is in processing, no changes can be made.

What if my order is undeliverable?
If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.

Shipping

When does my order ship?
Order processing times are listed on each individual product page. For example, a product stating "Ships within 3 business days" will be shipped (not delivered) within 3 business days of the order.

How long will it take to get my order?
Orders are shipped via UPS Ground, Fedex Ground, or USPS Priority Mail, which usually takes about one week or less. This means that after your order has been shipped, your order should be on your doorstep in 10 days or less.

Do you ship to PO Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.

Do you ship to APO/FPO addresses?
Not at this time.

Do you ship to Alaska and Hawaii?
No, unfortunately we are unable to ship outside of the continental United States at this time.

Do you ship internationally?
At this time, we do not ship outside the continental U.S.

How is shipping calculated?
Our shipping calculations are simple: if your order total is more than $99, shipping is free. For orders that total $99 or less, there is a $5 shipping charge.

What are your shipping options?
At this time, we offer only ground shipping, which is sent via UPS ground or USPS Priority Mail.

Returns and Exchanges

What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care consultants at customerservice@babybeddingzone.com for a return authorization within 365 days of receipt. Please note, your return authorization number will expire 30 days after issuance.

PLEASE TAKE NOTE: The customer is responsible for return shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

Can I return personalized items?
Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable.

Do you charge restocking fee?
No, we do not charge a restocking fee.

What if I got my order but items are damaged or there are other issues?
Please inspect all items carefully when you receive your order. If there is any damage, please contact our customer-care department at customerservice@babybeddingzone.com at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer-care specialist will help you file a claim with UPS if needed.

Ordering

How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total.

Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

Can I place orders by phone?
At this time, we are unable to take orders by telephone.

Can you rush my order?
Unfortunately we do not offer expedited shipping options at this time.

Do you allow backorders?
In order to prevent long wait times, we do not allow ordering of out-of-stock items. If you would like to be notified when an item comes back in stock, you can use our automated notification system, which can be seen on any out-of-stock products.

What if items are not in stock when I order?
We keep our stock up to date and rarely have an order with out of stock items. However, if this should happen, we will send you an email with the estimated wait time and give you the option to cancel the entire order, cancel the backordered items, or have your in-stock items shipped immediately and your backordered items shipped when they come back in stock (there is no extra shipping charge for this option).

What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. We also accept PayPal and Google Checkout.

Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Nevada (6.5%).

PayPal

What is PayPal?
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

How do I sign up for PayPal?
You can sign up for a PayPal account by going to https://www.paypal.com.

How do I use a Paypal payment option?
Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the BabyBeddingZone.com web site.

What do I do if I have questions about my PayPal account?
You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.

How is billing done for PayPal?
Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

When are funds transferred out of my PayPal account for my Baby Bedding Zone order?
PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

FAQs

Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog. You can view our entire collection online.

Do you have an affiliate marketing program?
Not at this time.

What is your contact information for the press?
All press inquiries should be emailed or addressed to the following address: press@babybeddingzone.com

I am a vendor, how do I submit my products for consideration?
In our quest for unique products we welcome vendor enquiries. Please email us at vendors@babybeddingzone.com

Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please visit our testimonials page.

How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything. View our privacy policy for full details.