BabyBeddingZone.com » Guarantees

Safe Shopping Guarantee

Is it safe to use my credit card?

Yes, shopping at BabyBeddingZone.com is safe. Every credit card purchase on BabyBeddingZone.com is covered by our Baby Bedding Zone Safe Shopping Guarantee. See Guarantee details below.

Why is BabyBeddingZone.com so safe?

Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Guarantee Details:

  1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, BabyBeddingZone.com will cover the entire liability for you, up to the full $50.00. BabyBeddingZone.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at BabyBeddingZone.com while using the secure server.
  2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Privacy Policy:

BabyBeddingZone.com respects your privacy and is committed to protecting it. For more detail, please see our Privacy Policy.

Free Shipping on All Orders over $99

We Pay for Your Shipping on all orders over $99 at Baby Bedding Zone!

You don't have to do anything special to receive absolutely FREE shipping, it's automatic! Our free shipping applies to all orders within the continental US, so the price you see is the price you pay - and if your order should happen to be $99 or less, you pay only $5 for shipping!

Most orders are shipped via UPS or Fedex Ground. Occasionally, small packages (lightweight accessories) are shipped via USPS. A specific delivery date cannot be guaranteed, but most orders will arrive within one week of shipment.

Orders shipping outside the continental US have additional shipping charges, please see our International Shipping page for more information.

110% Low Price Guarantee

We will meet and beat ANY online advertised price for any product we sell by 10% of the difference!*

Baby Bedding Zone will not be undersold! In the event that you find a lower price from another online store on a currently in-stock product we carry, we will beat it by 10% of the difference.

Simply send an email to us at customerservice@babybeddingzone.com and include the URL of the lower priced product. If the item is available in more than one size, please indicate which size you are interested in.

*To be eligible for a price match, your request must meet the following conditions:

  • The online store must have the identical product priced accurately and in stock (available for immediate shipping) at the time you submit your request.
  • The price match will be based on the cost including shipping and tax.
  • Our Lowest Price Guarantee does not apply to out-of-stock or special order items.
  • All price matches must be submitted prior to ordering.
  • We cannot match prices of merchants who are violating a manufacturer's MAP (Minimum Advertised Price) policy, nor can we price match manufacturers who are selling direct.
  • No close-outs, misprints, special buys, special promotions, coupons, auction sites, or liquidations, Costco/Sam's Club.
  • Price match requests are limited to a quantity of five per item, per customer.
  • Price matches cannot be combined with other coupons or special offers.
  • We are unable to offer price matching on KidKraft, Brandee Danielle, Patch Magic, Bacati, or Geenny products.
  • If an advertised price does not include shipping charges, we reserve the right to take shipping costs into account when calculating a price match.

We want your business and we guarantee you'll get the best price and the highest quality.

International customers: We will only match prices when you find a lower price at a site that ships the items you want to your country.

365 Day Returns

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care consultants at customerservice@babybeddingzone.com for a return authorization within 365 days of receipt. Please note, your return authorization number will expire 30 days after issuance. We do not charge a restocking fee under normal circumstances. Items marked ineligible for return will not be refunded or returned to the customer.

Please be sure to contact us for return instructions before returning any packages. Orders returned without an RMA number or sent to the wrong address will be subject to a 20% restocking fee.

Orders must be returned in their original packaging and in new condition. Items returned with their original packaging but not properly packed (as it was originally packed) will be subject to a 20% restocking fee. Items returned without their original packaging will be subject to a 40% restocking fee. Products returned with seriously damaged packaging are also subject to a 40% restocking fee, as the package cannot be re-used and is effectively non-existent. Items that have been used, washed, soiled, or damaged will not be eligible for refund. Please inspect your items carefully when they arrive, and report all missing or damaged items to customerservice@babybeddingzone.com within 30 days. Missing/damaged items not reported within 30 days of receipt will not be replaced.

The customer is responsible for return shipping. We do not refund shipping charges. No credit is given for lost return packages. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

We will not issue refunds for a partial return of an item with multiple pieces, or individual items included in sets. For example, if eight pieces of a nine piece crib set are returned, no refund will be issued. Nor will we issue a refund for a bumper from a 4 piece crib set that includes that bumper.

Items that are not eligible for a refund will not be credited to the customer's account nor shipped back to the sender, unless the customer pays the actual cost to ship the item back.

For international customers, we cannot compensate you for taxes or fees paid at the time of receiving the package. Additionally, any international return received more than 60 days after the initial date of ordering can only be refunded via PayPal. If you do not have a PayPal account, we will be unable to issue a refund after 60 days.

After we receive your package and inspect the items, a credit will be issued to the card or PayPal account originally used to make the purchase. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

Due to the nature of these items (i.e. they cannot be resold) opened wallpaper borders cannot be returned.

Please inspect all items carefully when you receive your order. If there is any damage, please contact our customer-care department at customerservice@babybeddingzone.com at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box.

In the case of defective items, please contact customerservice@babybeddingzone.com with an explanation of the defect and a photograph of the problem. For domestic orders, defective merchandise can be replaced or refunded free of charge. Please contact Customer Service for details. For international customers, we can only issue a refund for the cost of the damaged item; we cannot refund shipping charges or any taxes/duties paid for the item. Additionally, we cannot replace defective items for international customers.

Package Not Received

  1. See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
  2. Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
  3. Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
  4. Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
  5. Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.

If you have tried all of these steps and still haven't been able to locate the package, please contact us within one week of the stated delivery date. We will initiate an investigation with the carrier (this may take up to one week), then we will reship the package free of charge. Unfortunately, we cannot issue refunds for lost packages, only replacements.